Best Offshore Staffing Agencies for E-commerce Brands in 2026: 14 Compared by Role

The best offshore staffing agency for a small e-commerce business is one that places a dedicated person in the role you need, during the hours your customers shop, at a price you can see before you sign. For most US brands that means choosing between nearshore agencies in Latin America, which work US hours by default, and offshore agencies in the Philippines and India, which cost less per hour and cover nights. This guide compares 14 agencies on the same fields: model, talent location, published pricing, speed, replacement terms and the e-commerce roles they actually fill.

Every entry was checked on the agency's own website on October 15, 2026. Nothing was copied from other lists. Where an agency does not publish something, the entry says so, and where a site contradicts itself, the entry says that too.

Key takeaways

• Customer support is the first offshore hire for most brands: Then store and marketplace operations, then creative and paid media.
• Published prices run from $999 a month to about $4,000: Managed VAs sit at the low end; dedicated marketing hires at the high end.
• Time zone decides the support experience: Latin America runs 0 to 2 hours from US Eastern; the Philippines runs 12 to 13 hours ahead.
• Replacement terms vary more than prices: From 60 days to unlimited, and several sites state two different policies.
• Model matters more than country: A dedicated hire, a managed support team and a marketplace solve different problems.

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What an offshore staffing agency does for an e-commerce brand

An offshore staffing agency recruits a full-time or part-time professional in another country who works only for your brand, inside your store, help desk and ad accounts. The agency sources and vets candidates, and in most models handles the contract and monthly payments. You train the person and direct the work. The alternative models look similar on a sales call and behave very differently after launch.

How dedicated staffing differs from an employer of record arrangement is covered in outsourced staffing vs employer of record; the contractor classification side is in IRS guidance on independent contractor versus employee status.

The e-commerce roles brands staff offshore first

The search data for this topic shows what brands ask for, in order: customer support and help desk staff, e-commerce coordinators, sales reps and customer success managers, and creative roles. Each one needs different hours of overlap and different access to your systems.

Role pages with Vintti's data: hire a remote customer support representative, hire a virtual assistant and hire a social media support specialist.

How we chose and compared the 14 agencies

We started from the agencies that appear in the search results and AI answers for this topic, then opened each agency's own site and kept the ones that place staff for e-commerce brands. Two were dropped after the audit: Team Virtual, whose service is built for digital marketing agencies and priced in British pounds, and LTVplus, which now focuses on help desk services for IT providers. Lists of recruiting software and agency directories were excluded.

Each agency is reported on the same fields: model, where the talent sits and how it covers US hours, published pricing, published speed, replacement terms, best fit, the e-commerce roles it names, and its vetting and security. Vintti is listed first because this is Vintti's guide, and it gets the same fields as everyone else.

The 14 agencies at a glance

Agencies for full e-commerce teams: support, operations and sales

1. Vintti

vintti.com

Vintti is a nearshore staffing and recruiting company that places dedicated professionals from Latin America with US companies, including e-commerce and consumer brands. The person works your hours, in your store and help desk, and reports to you; Vintti handles recruiting, the contract and payments, and replacements.

Its published e-commerce cases show the range. Zulay Kitchen, an Amazon kitchenware brand that had tried hiring in the Philippines, Pakistan and India, hired a semi-senior executive assistant in 21 days at $20 an hour against $40 in the US. We Heart Nutrition, a supplement brand, hired a graphic designer in 15 days at about 75% below a US hire.

What they publish

• Model: dedicated nearshore staffing (monthly fee) or direct recruiting (one-time fee, you employ the person)
• Talent and US hours: Argentina, Colombia, Mexico, Brazil and the rest of Latin America, 0 to 2 hours from US Eastern
• Published pricing: placement medians from $750/mo for a virtual assistant; savings of up to 60% against US hiring
• Published speed: shortlist in about 7 days; 18-day average hire
• Replacement: free and unlimited replacements and flexible buyout options under the staffing plan
• Best for: brands that want one dedicated person in US hours, from support to design to bookkeeping

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E-commerce roles. Customer support and customer success, virtual and executive assistants, operations, sales support, social media and design, plus bookkeepers and accountants for marketplace and payout reconciliation. Vetting and security. About 1 in 8 applicants passes: a role test, an English evaluation for US calls, an interview with an HR psychologist and references. Work happens in your systems, with access you grant and remove.

Case studies: Zulay Kitchen case study and We Heart Nutrition case study.

2. Hire With Near

hirewithnear.com

Hire With Near recruits across Latin America for US companies, with two ways to buy: a direct hire for a one-time placement fee, or a staffing model with one monthly fee per hire where Near handles payroll, contracts and compliance. It reports 950+ US companies and 3,500+ hires, and an Inc. 5000 ranking in 2026.

What they publish

• Model: direct hire or monthly staffing; an employer of record service as well
• Talent and US hours: Latin America, mainly Argentina, Colombia, Mexico and Brazil; in your time zone or 1 to 2 hours off
• Published pricing: fee not published; example salaries such as $1,800 to $2,500/mo for a VA
• Published speed: first candidates in 3 to 5 days; hire in about 21 days
• Replacement: 180-day replacement guarantee on direct hire
• Best for: brands making one or a few full-time Latin American hires

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E-commerce roles. No e-commerce page; roles include Shopify and e-commerce developers, customer support, virtual assistants, operations, marketing, design and sales. Vetting and security. AI matching against 160,000+ candidates, recruiter review, first-round interviews, a technical assessment and reference checks. No security certification published.

Side by side: Vintti vs Hire With Near.

3. South

hireinsouth.com

South places full-time professionals from Latin America under one flat monthly rate that covers the person's pay and South's service, with payroll and compliance handled. Its customer support and operations page lists an e-commerce manager among the roles, and it reports 1,000+ professionals placed.

What they publish

• Model: monthly staffing at a flat rate per hire, or a one-time headhunting fee
• Talent and US hours: Latin America, 0 to 2 hours from US Eastern
• Published pricing: rates by role and seniority on request; no deposits or cancellation fees
• Published speed: 16-day average time to hire
• Replacement: a free second search within the first 120 days
• Best for: brands building a support or operations team in US hours

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E-commerce roles. Customer support, operations and virtual assistants, e-commerce manager, marketing, video editing and paid ads, sales. Vetting and security. Role-specific vetting with a dedicated talent lead. No security certification published.

4. Somewhere

somewhere.com

Somewhere, formerly Support Shepherd, recruits across 18+ countries and sells two models: a direct hire for a percentage of first-year salary, or talent on demand at a monthly fee with payroll handled. It reports 5,000+ companies and 11,000+ hires. Its e-commerce industry page was incomplete when we checked, with an empty roles list.

What they publish

• Model: direct hire or monthly talent on demand; employer of record through partners
• Talent and US hours: Latin America, the Philippines and South Africa; Latin American teams in your time zone
• Published pricing: $500 refundable deposit; talent profiles listed at $1,800 to $7,000/mo
• Published speed: most roles filled in 7 to 21 days
• Replacement: 6-month guarantee with one free replacement on direct hire; unlimited replacements on talent on demand
• Best for: brands hiring coordinators, support agents and Amazon or Shopify specialists through direct hire

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E-commerce roles. E-commerce coordinators, Amazon specialists, Shopify developers, customer support and virtual assistants, per its own case studies. Vetting and security. Sourcing, screening and interviews described in general terms. Its ISO 27001 and SOC 2 wording refers to a browser product, so treat it as a product control and ask for the company's own certification.

5. Cloudstaff

cloudstaff.com

Cloudstaff employs dedicated staff for its clients and covers HR, payroll, office and IT for one monthly rate. It runs an e-commerce practice page and reports 1,000+ companies, 6,000+ staff and 20 years in business.

What they publish

• Model: dedicated staff employed by Cloudstaff
• Talent and US hours: the Philippines, Colombia, India and Kenya; half of its staff already work US shifts
• Published pricing: not published
• Published speed: up and running in 15 to 25 days
• Replacement: not published
• Best for: brands building a managed Philippine team for support and marketplace work

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E-commerce roles. Customer support, Amazon FBA specialists, Shopify specialists, product listing and inventory, digital marketing and web design. Vetting and security. AI-assisted recruiting and pre-trained staff from its own academy. ISO 27001:2022, ISO 9001:2015 and PCI DSS on its certifications page; its home page also claims SOC 2, which the certifications page does not list.

6. Connext

connextglobal.com

Connext employs dedicated staff on its own payroll, co-manages them with the client and charges a flat management fee, month to month. It is one of the few agencies here that publishes monthly rates by role.

What they publish

• Model: dedicated staff employed by Connext, co-managed
• Talent and US hours: the Philippines, Colombia, Mexico and India
• Published pricing: customer support agent about $2,000/mo; data analyst about $3,000/mo
• Published speed: 21-day average to fill
• Replacement: no formal guarantee; replacement provided if someone leaves
• Best for: support and back-office teams that need published rates

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E-commerce roles. An e-commerce page that is general and Philippines-focused, without named e-commerce roles; customer support is the clearest fit. Vetting and security. Six steps from AI screening to the client interview. SOC 2 Type 2 certified, with HIPAA, PCI and GDPR compliance.

Agencies for store operations, marketplaces, marketing and creative roles

7. GrowthAssistant

growthassistant.com

GrowthAssistant places dedicated full-time staff and acts as their employer, with an e-commerce page built around Shopify, Amazon, Klaviyo and Gorgias. It sends one matched candidate per role, so clients do not interview a shortlist. Its site states two different contract terms: month to month on the home page, and a 90-day initial commitment on the pricing page.

What they publish

• Model: dedicated full-time staff; GrowthAssistant is the employer
• Talent and US hours: the Philippines and Latin America, working US hours
• Published pricing: $3,000 to $4,000/mo on the pricing page; plans from $3,500/mo on the home page
• Published speed: 2 to 6 weeks, depending on the page
• Replacement: free replacements at any time
• Best for: brands hiring full-time marketing, creative and e-commerce operations staff

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E-commerce roles. E-commerce operations, email marketing, influencer and affiliate, video editing and design, paid social, digital marketing and live chat support. Vetting and security. A seven-step process that ends in a single candidate; time tracking with screenshots. No security certification published.

Side by side: Vintti vs GrowthAssistant.

8. MultiplyMii

multiplymii.com

MultiplyMii places dedicated full-time staff in the Philippines as their employer of record, with salary passed through plus a fixed fee. It publishes the clearest all-in price ladder among the Philippine agencies here and has pages for e-commerce and for Amazon sellers.

What they publish

• Model: dedicated full-time staff; MultiplyMii is the employer of record
• Talent and US hours: the Philippines only
• Published pricing: $1,600/mo entry, $1,950/mo mid-level, $2,350/mo senior, all-inclusive; no upfront fee
• Published speed: 3 to 4 weeks; under 2 weeks on a fast track
• Replacement: a 60-day guarantee in its FAQ and a lifetime guarantee on premium hires on its pricing page
• Best for: brands that want the lowest all-in cost for a full-time Philippine hire

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E-commerce roles. Marketplace specialists, customer support, Shopify developers, inventory and logistics, graphic design, copywriting and Amazon PPC. Vetting and security. Kickoff, sourcing, interviews and a test task; you meet the top three. No security certification published.

9. Virtual Latinos

virtuallatinos.com

Virtual Latinos recruits remote professionals across Latin America and handles international contracts and payments, while the client trains and manages the person. It has a dedicated e-commerce virtual assistant page and reports 2,000+ clients. Its prices differ between pages, so confirm the tier in writing.

What they publish

• Model: recruiting plus payments; the client manages the work
• Talent and US hours: 20+ Latin American countries, working US time zones
• Published pricing: from $1,600/mo; e-commerce page lists $2,100 to $3,200/mo for full time
• Published speed: top 3 or 4 candidates within 21 days
• Replacement: replacement at no extra cost, conditions not published
• Best for: brands that want a bilingual English and Spanish VA in US hours

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E-commerce roles. E-commerce virtual assistants for Shopify, Amazon and WooCommerce listings, analytics and content, plus customer service representatives. Vetting and security. Acceptance of about 5% of applicants (its e-commerce page says top 1%). No security certification published.

Side by side: Vintti vs Virtual Latinos.

10. Wing Assistant

wingassistant.com

Wing Assistant sells a managed virtual assistant: a dedicated assistant backed by a customer success manager, on a month-to-month plan. Its e-commerce page covers Shopify, Amazon, TikTok Shop, subscriptions and logistics, and it publishes the lowest full-time monthly price on this list.

What they publish

• Model: managed virtual assistant service
• Talent and US hours: assistants worldwide, working 8 hours a day in a window you choose
• Published pricing: $999/mo full time (160 hours); $699/mo part time
• Published speed: live in 24 to 48 hours
• Replacement: free replacement within 24 hours
• Best for: small stores that need a generalist e-commerce assistant fast

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E-commerce roles. E-commerce assistant and team lead, Shopify, Amazon and Amazon PPC, TikTok Shop, subscriptions and retention, logistics; customer service as a separate role. Vetting and security. Screening and 4 to 6 weeks of training before placement. Claims SOC 2 and HIPAA and GDPR compliance. Publishes Google 4.5 (123 reviews) and Clutch 4.8 (18 reviews) on its home page.

Side by side: Vintti vs Wing Assistant.

11. ecomVA

ecomva.com

ecomVA is a managed e-commerce virtual assistant service billed by the hour, with a VA, a VA manager and an account manager on each account. It has pages for Shopify, Amazon, Walmart and Magento. Parts of its FAQ still carried template placeholders when we checked.

What they publish

• Model: managed virtual assistant service, hourly
• Talent and US hours: India, with offices in Australia and the US; flexible to your time zone
• Published pricing: $15 to $25/hour; support package from $549/mo; SEO and PPC at $45 to $75/hour
• Published speed: shortlist in 1 to 2 business days; working within the same week
• Replacement: coaching or a swap, usually within a day, at no extra cost
• Best for: stores that need hourly help on listings and marketplace operations

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E-commerce roles. Shopify, Amazon and Walmart store management, product listings and A+ content, email marketing, PPC and SEO, design, data entry and customer care. Vetting and security. Skills test, communication round, background check and a trial task. NDA, password manager and MFA; no certification published.

Side by side: Vintti vs ecomVA.

Managed customer support teams

12. Boldr

boldrimpact.com

Boldr is a certified B Corp that runs managed customer support for consumer brands and also offers global employment, where it is the legal employer. Its e-commerce page quotes direct-to-consumer brands such as Brooklinen and Caraway. Its domain is boldrimpact.com; boldr.com is a parked page.

What they publish

• Model: managed support (BPO) or global employment
• Talent and US hours: the US, Canada, Mexico, South Africa and the Philippines
• Published pricing: not published
• Published speed: up and running in weeks
• Replacement: not published
• Best for: DTC brands that want a managed, values-driven support team

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E-commerce roles. Customer service, technical support, seasonal support, social media, fulfillment, fraud detection and back office. Vetting and security. Assessment process described in general terms. SOC 2 (announced in 2022) and PCI compliance.

13. Helplama

helplama.com

Helplama is a managed customer support service for online stores, with dedicated agents trained on your past tickets. It promotes US-based agents and also sells offshore coverage, so ask where your agents will sit.

What they publish

• Model: managed customer support (BPO), dedicated agents
• Talent and US hours: US-based agents, with offshore options in 20+ countries
• Published pricing: from $399/mo; the unit is not stated
• Published speed: live in days once scoped
• Replacement: money-back guarantee
• Best for: small Shopify and marketplace stores that want chat, email and phone support handled

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E-commerce roles. Support for Shopify, WooCommerce, BigCommerce, Amazon, eBay, Etsy and Walmart: orders, returns, refunds and social replies. No operations, marketing or creative roles. Vetting and security. Agents trained on your chat history and tested in mock sessions. No security certification published.

Do-it-yourself hiring

14. Pavago

pavago.co

Pavago has moved from managed staffing to a remote talent marketplace where you browse, interview and hire directly, paying the person through a contractor payroll partner. It suits brands with time to run their own screening and a tight budget for the agency side.

What they publish

• Model: direct-hire marketplace; you contract and pay the hire
• Talent and US hours: Latin America, Pakistan, South Africa, the US and 40 other countries; profiles show US hours
• Published pricing: $99/mo to message and interview; $1,999 one-time placement fee
• Published speed: matched candidates in under a minute; interviews the same week
• Replacement: free within 60 days; ongoing with a $149/mo plan
• Best for: brands that want to screen candidates themselves for a flat fee

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E-commerce roles. No e-commerce pages; customer service, sales, marketing and admin categories, with Gorgias and Shopify named on the customer service page. Vetting and security. Skills test, English check, async video and manual review. No security certification published.

What offshore e-commerce staff costs

Published prices fall into four models. Convert each one to a monthly number for the hours you need, then add your own time: a managed VA at $999 needs more direction than a $2,000 dedicated hire who already knows Shopify.

Vintti's full role-by-role matrix is in nearshore staffing costs in Latin America, 2026 guide. For the finance side of an online store, see bookkeeper salaries, US vs LATAM.

Offshore or nearshore for an e-commerce brand

The Philippines and India cost less per hour and can cover your overnight queue. Latin America overlaps with your whole business day, which matters when support agents need answers from your warehouse, your ops lead or your agency before the customer gives up. Many brands end up with both: nearshore staff for the work that needs your team, offshore coverage for nights and weekends.

Peak season raises the stakes. E-commerce made up 17.1% of US retail sales in the second quarter of 2026, according to the Census Bureau, and the share rises around Black Friday and the holidays. A support hire made in October has weeks, not months, to learn your products and policies.

Sources and the regional comparison: US Census Bureau quarterly e-commerce report; nearshore vs offshore: the difference; read this before hiring in the Philippines.

Vetting an e-commerce hire

Test the work instead of the résumé. For a support agent, send five real tickets from last month, including a refund dispute and a shipping delay, and read the replies for tone and policy. For a store coordinator, ask for a product listing built from your own photos and spec sheet. For creative roles, ask for one ad in your brand style from your guidelines. Agencies that run these tests for you save a round of interviews; those that only check English and typing speed leave the hard part to you.

Security, compliance and store access

An offshore hire will see customer names, addresses and order histories. Give each person a named staff account with only the permissions the role needs, never a shared login, and remove access the day they leave. Keep card data out of reach: support agents should issue refunds through your platform, not handle card numbers, which keeps the work outside the scope of the payment card rules.

References: Shopify's guide to staff accounts and permissions and the PCI DSS standard. Agencies with SOC 2 or ISO 27001 on their own site are marked in each entry above.

Onboarding an offshore e-commerce hire in the first 30 days

1. Week 1: tools access, product training, and your top 20 macros or saved replies.
2. Week 2: the hire answers tickets or builds listings with every item reviewed before it goes out.
3. Week 3: spot checks only, plus one weekly call on quality and escalations.
4. Week 4: agree the KPIs that matter, such as first response time, CSAT or listings per week.

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Risks of offshore staffing for e-commerce, and how to reduce them

Which e-commerce brands hire this way

The public cases on the agencies' own sites cluster in direct-to-consumer categories: kitchen and home goods, supplements and wellness, beverages, apparel and bedding. Amazon-first sellers lean toward marketplace specialists and PPC; Shopify brands with subscriptions lean toward retention and customer success roles.

One example outside support: Halo Hydration case study, a beverage brand that hired an operations manager in Brazil at about 80% below the US benchmark.

How to choose an offshore staffing agency for e-commerce

Start from the role. A support agent, a store coordinator and a designer need different agencies. Shortlist the ones that name your role on their own site.

Decide the model before the price. Dedicated staff for work you want to keep, a managed team for ticket volume, a marketplace when you have time to screen.

Get the hours of overlap in writing. For support, ask which hours of your day the person covers and who answers when they are offline.

Read the replacement terms twice. Several agencies state two different policies on their own site. The contract decides.

Run a paid test task. Five real tickets or one real listing tells you more than any interview.

Frequently asked questions

What is the best offshore staffing agency for small e-commerce businesses?

For a dedicated hire in US hours, nearshore agencies such as Vintti, Hire With Near or South. For the lowest monthly price, a managed assistant such as Wing Assistant at $999 a month. For a full-time Philippine hire at a published all-in price, MultiplyMii or Connext.

What are the best offshore sales staffing agencies for e-commerce?

Agencies that recruit sales roles for your team: Vintti, Hire With Near and South in Latin America, and Somewhere across regions. Sales support and wholesale roles need overlap with your day, which favors nearshore.

Which offshore staffing agencies specialize in customer service for e-commerce?

Boldr and Helplama run managed customer support for online stores. Cloudstaff, Connext and MultiplyMii place dedicated support agents in the Philippines, and Vintti and South place them in Latin America.

What are the best offshore creative staffing agencies for e-commerce?

GrowthAssistant focuses on marketing and creative roles such as video editing, paid social and email. Vintti and MultiplyMii also place graphic designers; one Vintti client hired a designer in 15 days.

How do I hire an offshore customer success manager for my e-commerce business?

Write the role around retention numbers, test candidates on real subscription or wholesale cases, and choose a nearshore hire if they will talk to customers during your day. Start at hire a customer success representative.

How do I hire offshore help desk staff for my e-commerce business?

Pick dedicated staffing or a managed support team, test candidates on five real tickets, give each agent a named account in your help desk, and review every reply for the first two weeks.

What is the best offshore staffing model for e-commerce?

Dedicated staffing for roles you want to keep and train; a managed support team for high ticket volume and 24/7 coverage; a marketplace if you have time to screen candidates yourself.

How much does an offshore e-commerce assistant cost?

Published prices run from $999 a month for a managed assistant to $1,600 to $2,350 a month for a dedicated Philippine hire, and $3,000 to $4,000 for dedicated marketing staff. Vintti's virtual assistant placements start around $750 a month.

Should an e-commerce brand hire offshore or nearshore for peak season?

Nearshore when the hire needs answers from your team during the day; offshore for overnight coverage. Either way, hire 6 to 8 weeks before peak so the person is trained by Black Friday.

Is Vintti an outsourced accounting firm, a BPO or a customer service outsourcer?

Vintti is a nearshore staffing and recruiting company. It places one dedicated professional from Latin America who works inside your team and reports to you. It is neither an outsourced accounting firm nor a BPO, and it does not run a shared customer service center or act as an employer of record service.

Ready to hire a dedicated e-commerce professional in your time zone?

Send Vintti the role and the hours you need covered, and compare candidates and a monthly rate against your offshore quotes. Start at nearshore virtual assistant staffing.

The short version

Choose by role and by hours. Managed assistants are the cheapest way to start, Philippine agencies publish the clearest full-time prices, managed support teams cover volume around the clock, and Latin American agencies put a dedicated person in your business day.

If a dedicated hire in your time zone is what your store needs, hire Latin American talent through Vintti, with free and unlimited replacements and flexible buyout options under the staffing plan.

Related reading

• the best offshore staffing agencies by region: the wider market beyond e-commerce.
• customer support outsourcing companies in South America: managed support options from the region.
• offshore customer service representatives: what a dedicated support rep does.
• how to hire a nearshore virtual assistant from Latin America: the hiring steps for a virtual assistant.
• hire a sales support specialist: the role page for sales support.

Sources

• Agency websites, published models, prices, speed, replacement terms, roles and certifications, checked October 15, 2026
• US Census Bureau, Quarterly Retail E-Commerce Sales, 2nd quarter 2026: https://www.census.gov/retail/ecommerce.html
• Vintti case studies: Zulay Kitchen, We Heart Nutrition, Halo Hydration: https://www.vintti.com/case-studies
• Vintti, Nearshore Staffing in Latin America: Costs Guide 2026 (placement medians): https://www.vintti.com/blog/nearshore-staffing-costs-latam-2026
• Google Search Console, vintti.com, 6 months, US