CASE STUDY
Vintti Staffs Unicorn Platform's Global Customer Support

Discover how Vintti helps businesses like Unicorn Platform to enhance their global customer support through diverse staffing solutions.

The Challenge

Unicorn Platform's existing customer support team, based in Europe, struggled to offer extended hours. Expanding their team in US was expensive. 

John Rush, Founder of Unicorn Platform, explains, "Our customer base is international, and our Customer Support Team was from Europe. We wanted to provide consistent support across all time zones. However, building a team in North America wasn't feasible due to budget constraints."

About Unicorn Platform

Unicorn Platform is a web builder that incorporates AI and SEO tools. It provides a platform for businesses and individuals to build websites. Unicorn Platform focuses on enhancing the online presence of its users.

  • 230,799 New Visitors
    Unicorn Platform attracts a large number of new visitors every month.
  • 110,844 Total Users
    Unicorn Platform has a strong user base that continues to grow.
  • 1,215 Paid Users
    A significant number of users find value in Unicorn Platform's paid services.

The Global Support Gap: Unicorn Platform Seeks a Solution

Unicorn Platform, a thriving tech company, was experiencing rapid growth. Their user base spanned the globe, creating a critical need for responsive and efficient customer support. 

However, their current European-based support team faced limitations:

Limited Hours: Operating within European time zones significantly restricted support availability for users in other regions, particularly across the Americas. This led to frustrations and could potentially hinder further expansion in these markets.

Cost Constraints: Expanding the team locally to offer 24/7 coverage would have been a significant financial burden. Building a large support team in Europe proved expensive due to labor costs and competition for talent. Unicorn Platform needed a cost-effective solution that wouldn't compromise the quality of their customer service.

Language Barriers: While the existing team provided excellent English-language support, catering to their growing Spanish-speaking user base was increasingly challenging.

John Rush, Founder of Unicorn Platform, elaborates on these challenges:

"We take pride in offering exceptional customer support. But as we grew internationally, ensuring consistent support across all time zones and languages became a major hurdle. We needed a creative solution that addressed these limitations without breaking the bank. Building a massive team in Europe simply wasn't feasible."

John Rush - Founder of Unicorn Platform

The Solution?

Looking towards a region with a similar time zone to Europe, but with a more cost-effective talent pool – South America. This strategic shift would allow them to bridge the gap in customer service while keeping costs under control.

Vintti recognized the opportunity to leverage its expertise in recruiting multilingual talent from South America. They conducted a thorough search, identifying highly skilled customer support agents fluent in English and Spanish. Vintti then streamlined the onboarding process, ensuring the new team members were quickly integrated into Unicorn Platform's workflow.

Results

The partnership with Vintti yielded significant benefits for Unicorn Platform:
  • Top Benefit

    Reduced Costs

    Hiring from South America provided significant cost savings compared to expanding the North American team.
  • 24/7 Customer Support

    With the new team members on board, Unicorn Platform achieved its goal of offering 24/7 customer support.
  • Multilingual Support

    The South American team's fluency in Spanish allowed Unicorn Platform to better serve its Spanish-speaking users.

Results in Numbers

  • 60% SC Increase
    Unicorn Platform has seen a 60% increase in support coverage.
  • 40% RT Reduction
    Unicorn Platform has achieved a 40% reduction in response time.
  • 70% Cost Reduction in Payroll
    Unicorn Platform has reduced payroll costs by 70% thanks to hiring people in South America.

Conclusion

Vintti's successful case study with Unicorn Platform demonstrates the power of strategic talent acquisition. By leveraging a global talent pool, companies can achieve their business goals while maintaining cost-effectiveness. Vintti's expertise in international staffing can help businesses like Unicorn Platform bridge the gap between talent needs and global reach.

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Uncover top-tier talent from South America for your business.

Risk-Free Hiring

At Vintti, 'Risk-Free' means you can interview candidates for free, and if you don't hire, you don't pay. You maintain full control over your hiring process, ensuring transparency and flexibility.

The Benefits of Hiring with Vintti

Discover how Destroy Drive hires top-tier talent for diverse roles from South America through Vintti, saving on recruitment costs.

  • Top Benefit

    Cost Efficiency

    Outsourcing can significantly reduce your overhead costs associated with hiring and training in-house staff.

  • Access to Expertise

    Outsourcing gives you access to professional accountants with a high level of expertise and experience.

  • Flexibility

    Outsourcing allows you to easily scale up or down your accounting needs based on business demand.

  • Cultural Alignment

    Our South American talent is not just familiar with the US business culture, they're a part of it. This makes working with clients or partners in the region smoother and more effective.
  • Top Benefit

    Convenient Time Zone

    They're just a timezone away. We understand the challenge that time differences can pose. That's why we've made it a point to select talent from regions that align with US time zones.

Our Impact

  • 50+ Accounting Firms
    We have successfully partnered with 50 firms to meet their accounting and finance talent needs.
  • 70+ Resources placed

    We have placed 70+ top-notch resources in various firms, enhancing their financial operations.

  • 98% Client satisfaction rate
    Our client satisfaction rate stands at a staggering 98%, reflecting our commitment to quality and excellence.

What's possible
Our Services

Virtual Assistants

Vintti offers virtual assistant services, enabling companies to hire efficient virtual assistants from South America, thereby reducing recruitment expenses.

Accounting Staffing

Vintti provides top-tier accounting staffing services, helping businesses like Mason Brady's to hire talent from South America and save on recruitment costs.

Finance Staffing

Vintti offers finance staff, enabling companies like Mason Brady's to hire top finance professionals from South America, thereby reducing recruitment expenses.

Legal Staffing

Vintti provides top-tier legal staffing services, helping businesses to hire legal professionals from South America and save on recruitment costs.

Additional Case Studies

John Rush John Rush

Vintti Staffs Unicorn Platform's Global Customer Support

"We take pride in offering exceptional customer support. But as we grew internationally, ensuring consistent support across all time zones and languages became a major hurdle. We needed a creative solution that addressed these limitations without breaking the bank. Building a massive team in Europe simply wasn't feasible."
John Rush, CEO.
Vicenzo Villamena Vicenzo Villamena

Onlinetaxman dramatically cut recruitment costs by 40% with Vintti

“OnlineTaxman has been hiring professional from around the world since we started but as the company starts to expand and recruitments need become more specific, the added costs of finding the right candidate are becoming unmanageable for our operation”
Vincenzo Villamena, CEO
Brady cfo hired oursourced accounting talent Brady cfo hired oursourced accounting talent

BradyCFO's Smart Hire: Saving 60% on Recruitment Costs

“The need for sound financial management in the food industry is great, especially given the competitiveness and historically difficult margins of this industry. Food businesses are not in a position to pay hundreds of dollars an hour for the right financial support they need”.
Mason Brady, CEO
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